The new Communication app aims to take away the time-consuming work at the reception desk and automate the communication process with the guest. Event-driven, automated messages make this idea a reality.
Let your guests know: We are thinking of you. Automatically sent messages make it easy for you – triggered by events and actions of the guest.
In order to increase the opening rate for offers, unopened offers are automatically re-sent in a slightly modified version after a set time.
Make it easy for yourself and your guests: offer a check-in without detours and without unnecessary contact. Every guest automatically receives a message before arrival with a request for online check-in. Thanks to the simplest settings, you can select which information is requested on the check-in form and which of this data is mandatory.
Check-in is carried out on a personalised landing page, i.e. without time-consuming implementation of forms on your own homepage. The specified data can be easily imported into the hotel management programme.
Your reception staff is saved from a lot of effort, there is more time for the guest.
You will automatically receive an e-mail if a guest fills out the check-in form.
No formalities and waiting times for guests upon arrival
You can organise the form yourself and determine which information is required for check-in.
Would you like to welcome your guests before they arrive and increase their joyful anticipation for their holiday? Don’t let them wait too long. Surprise them with a friendly and informative welcome e-mail and use the opportunity to send them some important information before arrival or after departure. The Communication app automatically gets the required information from the system and sends an attractive e-mail to the guest.
In the personal welcome e-mail, confirm the reservation details again and enable the direct booking of additional services, such as a room upgrade or a relaxing wellness massage. In addition, you can send your hotel guests current event information for the relevant period of stay or information about the weather, tips, or directions.
After departure, the guest can, for example, give personal ratings in response to your check-out e-mail. You can also send the guest offers for a possible future stay.
The guest feels welcome and taken care of. You create customer satisfaction right from the start.
Automated information e-mails are sent. You have more time for direct guest contact.
It is also possible to send e-mails manually and these e-mails can be changed at any time.